Appearance

FAQ ​

This guide describes setting up the FAQ section.

Use the section to provide visitors with answers to common questions.

​An example FAQ section on a store's Homepage page.

​The previous image shows a FAQ section on a store's Homepage. On the left, part of the Theme editor section menu is displayed. In the menu, two of eight Question blocks are set to hidden. On the right, six question blocks are displayed inside the section on the Homepage.

For general guidance with modifying sections, refer to Sections overview, and Shopify help: Sections and blocks.

Set up a FAQ section ​

To set up a FAQ section:

  1. Go to Customize theme.

    At the top of the page, use the dropdown to select a template that contains a FAQ section. For example, select the Pages > FAQ page template.

    Note

    The section can be added into any page, except Checkout and Giftcard pages. To add the section into the current page, select Add section > FAQ. Refer to Shopify help: Add a section. By default, the section is included in the Pages > FAQ page template.

  2. From the side menu, select FAQ.

    The FAQ section selected in Theme editor.

  3. Select a setting described in the following table.

Setting nameDescription
HeadingIn the Heading box, enter text to display as title text (heading) inside the section.
Heading > Insert dynamic sourceTo display heading text from a dynamic source, select the Insert dynamic source icon beside the Heading box, and then choose a metafield to add. Refer to Shopify help: Metafields.
Question fontSelect the Question font radio buttons to set the section's (question) text to use the same font as Heading or Body text.
Show top borderSelect the Show top border checkbox to show/hide a border at the top of the section.
Color > Color schemeUse the Change dropdown to set the section's color scheme to Scheme 1 or Scheme 2. Select Edit to configure the current color scheme. Refer to Colors.
Color > Theme settings (link)Follow the Theme settings link to access the Theme settings > Colors menu in Theme editor. Use the Colors menu to set how colors are displayed throughout your store.
Spacing > Space aboveMove the Space above slider to adjust the amount of empty (white) space displayed above the section. The slider ranges from 0x (times) to 2x.
Spacing > Space belowMove the Space below slider to adjust the amount of empty (white) space displayed below the section. The slider ranges from 0x (times) to 2x.
Theme settings (if available)Select Theme settings to access additional settings for the section. Refer to Section theme settings menu.
Custom CSSSelect Custom CSS. In the box, enter custom CSS styles to apply only to the current section. Refer to Shopify help: Add custom CSS. To apply custom styles to your entire online store, refer to Theme settings > Custom CSS.
Remove sectionSelect Remove section to delete the section from the current page.

Configure a block within an FAQ section ​

A default FAQ section contains 8 Question blocks. To configure a block inside the section:

  1. Go to Customize theme.

    At the top of the page, use the dropdown to select a template that contains a FAQ section. For example, select the Pages > FAQ page template.

  2. From the side menu, expand the FAQ section menu.

  3. To configure an existing block, select the block from the side menu.

    To add a new block, select Add question, and then select the block you added.

    The Text columns Add block menu in Theme editor.

    Note

    Inside the section, you can add, remove, show/ hide, or move blocks. Refer to Configure blocks inside a section, and Shopify help: Sections and blocks.

  4. Apply a block setting described in the following table.

Setting nameDescription
QuestionIn the Question box, enter text to display as a question inside the block.
Question > Insert dynamic sourceTo display question text from a dynamic source, select the icon Insert dynamic source beside the Question box, and then choose a metafield to add. Refer to Shopify help: Metafields.
AnswerIn the Answer box, enter text to display as an answer inside the block. Format the text and add links, using the Text editor pane.
Answer > Insert dynamic sourceTo display answer text from a dynamic source, select the icon Insert dynamic source beside the Answer box, and then choose a metafield to add. Refer to Shopify help: Metafields.
Remove blockSelect Remove block to delete the block from the current section.